Customer Experience Books

CX leadership

A Customer Experience guide to business leaders that demonstrates that is really is possible to make customer experience pay whilst providing a leadership position

Leadership E-Book

7 Ps Approach E-Book

Our first hand experience and research has identified the key characteristics of organisations that deliver world class customer experience. You can download your free copy here.
7 Ps E-Book

Bored by CX

Combined international experience of over 60 years and upto date research with companies large and small have resulted in this practical 'how to' book. Due to be published first quarter of 2018 you can register your interest here.
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