Customer Experience Consultancy

With a combined 50 years of experience the JXD team have a range of experience and expertise that can help you and your business.

Straight talking, practical advice.

The JXD team have a career history that includes responsibility for Sales and Marketing, through to Operations, IT and Customer Service. With sector experience ranging from Aerospace to Engineering, Professional Services and Technology we are familiar with the challenges of building a customer experience culture and how to differentiate a business through a practical and pragmatic approach to CX.

Operating at board level and with front line teams, our clients include family owned businesses, owner managed companies and global enterprises.

The JXD 7P's of Customer Experience

Personal experience and extensive research have enabled us to identify seven key areas that an organisation need to focus on in order to differentiate through world class customer experience.

Is the Customer Experience strategy aligned with the overall business plan and is there a long term commitment from the top of the organisation?

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Do the people within the organisation have the right skills, motivations, passion, attitude and experience to ensure success and is the organisation prepared for the required investments to make this happen?

Do the Customer Experience leaders have the support from the board, the position within the organisation and the apporiate authority to be successful?

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Has sufficient relevant progress been made, is the correct monitoring in place with the commitment and accountability for the results to be acted upon?

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The competition for the customers attention has become intense both in the store and online and it isn't just grabbing the attention it is also retaining it with the key question being are your customers journeys and touch points the best fit for the company or the individual customer?

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Is the organisation benefiting from all the effort and changes made, is it as expected, how does the organisation know this from what is being measured and what actions are being taken to date?

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Where next for the organisation with it's customer experience program, what is being done to future proof the organisations strategy in order for it to compete successfully?

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Get in touch for a free consultation

If you’d like a free initial consultation, please fill out the form with your details, and we’ll be in touch.

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