Bringing you the latest thinking on Customer Experience direct you your device. Look out for the next Webinar coming to your screen soon. You will benefit from our practical experience and up to date research focused on aligning customer experience to your business objectives.


What is happening with Customer Experience, what are the main stories and who is making the news.


We will be sharing our views about Customer Experience and the opportunities it can provide and where things seem to have stalled.


We collect and share opinions about the world of customer experience, what is being said and what is being done

Upcoming Webinar

CX for profit

There is a risk that businesses lose sight of the purpose of focusing on customer experience. Ultimately there is a direct impact on the bottom line for getting customers experience right...or wrong.

In this webinar we explore that impact on profitability and how your business can be one of the winners.

Interested in attending an event?

If you’d like to attend one of our events then please leave us your details and we’ll be in touch with more information.

Please check if you're happy for us to stay in contact about offers and products